Refund and Cancellation Policy
Last updated: July 2026
This policy applies to all subscriptions and services provided by eCare Home, operated by Solocubes Tech Private Limited.
1. Subscription Cancellation
You may cancel your eCare subscription at any time by contacting us at support@ecarehome.in or by calling +91 81058 59733 or on WhatsApp. Cancellation stops all future billing. No further visits will be scheduled after the cancellation is confirmed.
2. Refund Eligibility for Subscriptions
Once scheduled visits for the current billing cycle have begun, no refund is issued for that billing cycle. Cancellation takes effect at the end of the current billing period; you will not be charged for the next month.
If eCare fails to deliver a scheduled visit due to our own operational reasons (and a replacement visit cannot be arranged), that visit will be credited to your next billing cycle or refunded at our discretion, prorated from the monthly subscription amount.
3. Setup Fee, Minimum Commitment and Sensor Equipment
Setup fee. The one-time setup and installation fee (₹0 for Essential Care, ₹5,999 for Smart Care, ₹9,999 for Guardian 360; waived on annual prepaid plans) covers hardware and installation. It is fully refundable if you cancel before installation is completed, and non-refundable once the sensors have been installed.
Minimum commitment. We ask for a 6-month minimum commitment. You may cancel at any time and future billing will stop; fees already paid are non-refundable except where eCare has failed to deliver scheduled visits.
Sensor equipment. Any sensors and gateway remain the property of eCare and must be returned on cancellation; we will arrange collection at no cost to you. Faulty eCare-supplied equipment is repaired or replaced free of charge. Equipment that is not returned, or is lost or damaged beyond normal wear and tear, may be charged at replacement cost.
4. One-Time Add-On Services
One-time add-on services (such as doctor appointment escort, home lab test coordination, and hospital escort) are non-refundable once the service has been delivered. If an add-on service is cancelled before delivery, please contact us to discuss eligibility for a refund.
5. Refund Processing Timeline
Approved refunds are processed to the original payment method within 5–7 business days of approval. Processing timelines depend on your payment provider:
- UPI / Net Banking — typically 3–5 business days
- Credit / Debit card — 5–7 business days
Refund timelines are subject to your bank's processing schedule. eCare is not responsible for delays caused by payment intermediaries.
6. How to Request a Refund
Email support@ecarehome.in with your registered phone number, the reason for the request, and your transaction reference (if available). Use "Refund Request" as the subject line. We will respond within 2 business days.
7. Contact
For questions about this policy, contact us at support@ecarehome.in or +91 81058 59733 or on WhatsApp.