Terms and Conditions

Last updated: July 2026

These Terms and Conditions govern your use of eCare Home, a service operated by Solocubes Tech Private Limited ("eCare", "we", "us", or "our"). By subscribing to or using eCare, you agree to these terms.

1. Service Description

eCare Home provides trained care executives who conduct structured home visits to elderly individuals in Bangalore, India. We document health vitals, provide wellbeing check-ins, assist with life administration, and report to registered family members. Our service is a membership subscription billed monthly.

2. Non-Clinical Care — Not a Medical or Emergency Service

eCare Home is NOT a medical or healthcare provider. We provide non-clinical care coordination. Our care executives are not doctors, nurses, or licensed medical professionals. We observe, document, and alert — we do not diagnose, prescribe, or provide medical or nursing treatment. In a medical emergency, please contact emergency services immediately (dial 112 in India).

Any home sensors included in your plan — such as motion and door sensors, and, on Guardian 360, radar-based monitoring — are a wellness and safety aid that complements, but does not replace, emergency services, medical care, or in-person supervision. Sensor monitoring and alerts are provided on a best-effort basis, depend on power and internet connectivity, and may not detect every event. You should not rely on eCare as an emergency-response or life-safety system. In an emergency, always contact local emergency services first (dial 112 in India).

3. Subscription, Fees and Billing

Subscriptions are billed monthly in advance per elder enrolled, and monthly billing continues for your chosen plan until you cancel. Plans auto-renew each month unless cancelled before the renewal date. Payments are processed securely via Razorpay. Prices are in Indian Rupees (INR) and inclusive of applicable taxes.

One-time setup and installation fee. Plans that include home sensors carry a one-time setup and installation fee, charged with your first payment: ₹0 for Essential Care, ₹5,999 for Smart Care, and ₹9,999 for Guardian 360. The setup fee is waived on annual prepaid plans.

Minimum commitment. We ask for a 6-month minimum commitment. You may cancel at any time and future billing will stop; fees already paid are non-refundable except where eCare has failed to deliver scheduled visits.

Sensor equipment. Any sensors and gateway we install remain the property of eCare at all times and are not sold to you. We repair or replace faulty eCare-supplied equipment free of charge. On cancellation, the equipment must be returned to eCare — we will arrange collection at no cost to you. Equipment that is not returned, or is lost or damaged beyond normal wear and tear, may be charged at replacement cost.

4. Cancellation

You may cancel your subscription at any time from your account dashboard or by emailing support@ecarehome.in. Cancellation stops future billing and takes effect at the end of the current billing period. No visits are scheduled after cancellation. See our Refund and Cancellation Policy for details on refund eligibility.

5. User Responsibilities

By using eCare, you agree to:

  • Provide accurate contact and health information for the enrolled elder
  • Ensure a safe and accessible environment for our care executives
  • Not request care executives to perform medical procedures
  • Treat care executives with respect

6. Service Scope

Visits are conducted within our pilot service zones in Bangalore. eCare reserves the right to reschedule visits due to circumstances beyond our control (illness of care executive, safety concerns, severe weather). In such cases, we will notify the family and schedule a replacement visit.

7. Limitation of Liability

eCare Home's liability is limited to the monthly subscription fee paid for the relevant period. We are not liable for any indirect, incidental, or consequential damages. We are not responsible for outcomes arising from information provided to or by third-party medical providers.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

9. Changes to Terms

We may update these terms periodically. Continued use of our service after changes constitutes acceptance. We will notify you of material changes via email.

10. Contact

For questions about these terms, contact support@ecarehome.in. eCare is a service operated by Solocubes Tech Private Limited.